New Dentistry Protocol following Covid-19 Pandemic

You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:

  • Our practice may communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again at your appointment

  • We have hand sanitiser that we will ask you to use when you enter the practice. You will also find some in the reception area and other places in the practice for you to use as needed. We may take your temperature when you arrive, to ensure that you are in good heath

  • We no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect. The waiting room, as from July 24th 2020, can be used in a limited fashion in the future. There will be a maximum of 4 persons allowed in the reception /waiting area at anyone time. We will encourage you to attend juat before your allotted time, and leave promptly afterwards. Please wear a face mask or face covering when in the waiting area, and you will be seated in the minimal number of chairs present, which are socially  distanced. If more than 4 people are present, you will be asked to wait outside until someone has left the building.

  • Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.

  • Certain treatments will only be offered at specific times in the week – please see our Treatment sessions page for further information. 

  • Please do not use the sink in the Patients’ toilet to clean your teeth before your visit – complete this at home before attending. Mouthwash may be given to patients before they are treated in the surgery. As Covid-19 is an upper respiratory tract infection, rinsing after cleaning your teeth is a high risk scenario for spreading infection

  • Should you require to use the toilet facilities, please inform our reception staff, as it will need to be cleaned after every visit.

  • We will ask you not to take personal belongings into the surgery with you whislt you are being treated. A box will be provided for your coats, bags, wallets, mobile phones etc that will be kept closed and safe outside the surgery whislt you are being treated. It will mean that your valued belongings do not need to be decontaminated after treatment. It may be preferable to bring as little as possible with you when you attend.

We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.

 

How you can help:

  • With the exception of children and patients with carers, patients should come alone

  • A distance of at least 2 metres must be observed if another patient is present in the dental practice

  • Payment should be made by card where possible, NOT cash or cheques

  • Staff will not shake your hand

  • If you are suffering from symptoms on the day of your visit, please cancel your appointment – it can be rebooked after the symptoms have cleared, and you have observed a self-isolation period

  • If you show symptoms following appointment booking, you should contact the practice by phone

  • Please arrive  a few  minutes before your appointment at the practice. If necessary, you should wait outside the practice, and our receptionists will admit you, to ensure sufficient social distancing is present with regards to other patients using the buiding

  • Please do not arrive without an appointment

  • Patients should come wearing a face mask/face covering, and be prepared to wear one on the premises.

  • We will operate a “closed door “ policy, whereby only those with appointments will be admitted. Please do not just turn up to make appointment, to speak to a dentist, or to “sit and wait to be seen” – these will not be permitted in future. All arrangements are to be made by phone.

  • If you wish to purchase any item, please ring in advance to order it and pay over the phone. A time can be arranged for you to come and collect your purchases when other patients are not present.

 

This Protocol has been established following the recommendations of the Office of the Chief Dental Officer, The Faculty of General Dental Practitioners [UK] and the British Dental Association, and is governed by the regulations of The Care Quality Commission.

Further information can be obtained via these links: